We, Servicing Advisors Deutschland GmbH, would like to welcome you on our website. We are delighted that you are interested in our website and will try to make the use of our internet presence as pleasant as possible. This includes a responsible use of your data that fully corresponds to the legal requirements in Germany. What is particularly important to us is your interest in privacy protection as internet user.
Acquisition of Your Data
As a matter of principle, you can visit our website without leaving personal data. Still there are some cases where we need such data for an optimal processing of your request. Such cases are for example
• the request of property information
• the determination of your personal contact partner
In these cases you yourself decide which personal data we receive and what we are allowed to process and use it for.
On some pages you can enter personal data like e.g. your name and your address into an input box. These data will be processed for communicating with you and for the purpose you left us your data for.
Apart from cases in which we are obliged to due to statutory requirements, a collection, processing or use of your personal data beyond this purpose is only effected upon authorization given by you.
Legal Foundations of Data Protection
Many service providers, including Servicing Advisors Deutschland GmbH and our affiliated companies, are nowadays only able to meet their responsibilities with the help of electronic data processing. This is the only possible way to deal with contractual relationships and other offered services in a correct, fast and profitable manner. The collection, processing and use of your personal data disclosed to us by using data processing equipment (automated processing) are in particular regulated by the Federal Data Protection Act.
Accordingly, the automated or non-automated processing is allowed if it is admitted by the Data Protection Act or by another law or if the person concerned has given his or her approval. The Data Protection Act always admits it if it occurs in the framework of earmarking a contractual relationship or quasi-contractual relationship and if it is required for protecting the legitimate interests of the data-saving party or a third party, e.g. a recipient, and if there is no reason to assume that the interest of the person concerned in excluding the processing or use is predominant or if he or she has such an interest worth being protected. Apart from the Federal Data Protection Act, other special regulations in the framework of the internet offer apply, in particular the Teleservices Data Protection Act.
Please bear in mind that the information given in these data protection foundations are general and that in individual cases the additional information on data protection may be included in the corresponding contract documentation of our services when an agreement is concluded.
Your Rights in accordance with Applicable Data Protection Acts
To Servicing Advisors Deutschland GmbH a careful handling of your personal data matters a great deal. For this reason, data protection is very important to us. We therefore strictly abide by the regulations of the Federal Data Protection Act as well as by other statutory provisions when collecting, processing and using these data.
As a matter of course, we respect your data protections rights in accordance with the relevant Federal Data Protection Act as well as the Teleservices Data Protection Act which comprise in particular your right to information on saved data as well as the right to correction, blocking or deletion, you are entitled to under certain conditions. In case you no longer agree to saving your personal data or in case these data have become incorrect, we will delete or block your data or correct them as required (to the extent this is possible in accordance with applicable law) once we receive corresponding instructions.
Right of Withdrawal because of Using Your Data for Advertising Purposes
In order to be able to provide optimal service, the use includes a forwarding of your address data for advertising purposes, as a matter of principle. However, you can object to the use, processing or transfer of your date for advertising purposes any time by a notice in writing to Servicing Advisors Deutschland GmbH, Wöhlerstr. 10, D-60323 Frankfurt am Main or by e-mail to info@servicingadvisors.de.
Use of Your Data
We use personal data for an optimal processing of orders as well as for managing customer relations, in order to prevent a misuse of our website and to inform you about services and offers. We will only process personal data to the extent that it is required for carrying out the services on offer. There is no automated collection of personal data. The user has to enter the personal data himself or herself.
All employees that come in touch with your personal data in the framework of processing the order have an obligation of secrecy.
In order to optimally provide the offered services it may be necessary under certain conditions to pass on personal data to third parties, like for example to affiliated companies. Such data transfer is only effected within the framework that is admitted by law and to the extent it is necessary to fulfill the offered service, e.g. to provide you with requested property information. Data that were transferred in this context may only be used by the recipient in order to meet his task. Any other use is not allowed.
Our Technical Standards
In order to ensure a secure data transfer, we use the so-called SSL security system. This technology offers utmost security and is currently the most common data transfer process on the internet.
Use of Cookies
Cookies are used within the framework of our internet offer. Cookies are small data packets filed on the hard disk of your computer for a limited period of time. Their purpose is to control the internet connection while visiting our website. Some browsers already allow the use of cookies as part of their basic setting. If you do not agree to this you can change the settings of your browser. Please see information of your browser’s producer to learn how to do it. If you decide against cookies it may occur that parts of our internet offer cannot be used.
Links to Other Providers
Our information on data protection does not cover links to other providers that may be part of our website. Usually, we do not have any impact on the content and the compliance of data protection regulations by other providers and therefore kindly ask you to inform yourself about the applicable policies when visiting one of these websites.
Handling of e-mails
We use the e-mail address you have stated in order to answer you request by e-mail with the corresponding information.
If the content of your e-mail refers to a contractual relationship, we save this e-mail. We are bound to do so by law.Before sending us a free e-mail via your internet provider please consider that the content of this e-mail is not necessarily protected against unauthorized third party attention, adulteration, etc.
Further Questions
If you have any further questions, please send an e-mail with your query to info@servicingadvisors.de.
Updating of Data Protection Information
From time to time it may be necessary to update this information on data protection, in particular if statutory requirements have changed or in case of new offers at our web presence. You will find information on such changes here.
This statement is dated May 09, 2007.
Servicing Advisors Deutschland GmbH, as of: May 2007
